Customer Service Representative
Always a Wire Die Leader
Fort Wayne Wire Die is an established leader in wire die technology and precision tooling for the wire and cable industry. We are committed to quality, responsive service, and long-term customer relationships.
We are seeking a 1st Shift Customer Service Representative to provide accurate, professional customer support and help coordinate order activity across internal teams.
ABOUT THE ROLE
This position serves as a key customer contact for orders, quotations, delivery updates, and service inquiries. The ideal candidate is organized, detail-oriented, and able to communicate effectively while supporting accurate and timely customer service.
KEY RESPONSIBILITIES
In this role, you will support customers and coordinate with internal departments to help ensure requests are handled accurately, efficiently, and professionally.
- Respond to customer calls, emails, and requests in a timely and professional manner.
- Process orders, verify specifications, prepare quotations, and coordinate shipping details.
- Collaborate with scheduling, production, quality, sales, and other teams to provide updates and resolve issues.
- Review customer needs, order history, and product details to support accurate product selection.
- Assist with customer concerns related to shipping, invoicing, order status, and quality.
- Other duties as assigned.
QUALIFICATIONS
- Two-year college degree or equivalent experience preferred.
- Two to four years of customer service experience.
- Experience or coursework in sales, marketing, office administration, or a related field preferred.
- Proficiency with Excel, Word, Microsoft Outlook, and standard office technology.
- Experience with Infor SyteLine ERP software preferred, but not required.
REQUIRED SKILLS
The successful candidate will demonstrate strong communication, organization, accuracy, and technical proficiency.
- Professional verbal and written communication skills
- Accurate data entry and order processing skills
- Strong attention to detail, organization, and time management
- Proficiency with Microsoft Office tools, including Word, Excel, and Outlook
- Ability to enter, update, and maintain customer information in business systems
- Experience with order entry, inventory, or ERP-style systems preferred
- Ability to review product specifications, order details, and shipping information for accuracy
- Ability to use email, spreadsheets, and digital records to track customer requests and follow-up items
- Ability to multitask
- Strong interpersonal skills and the ability to work effectively in a collaborative team environment are essential.
WORK ENVIRONMENT
This is a 1st shift, office-based position that requires regular use of a computer, telephone, and standard office equipment.